Returns & Exchanges Policy
At Shady Brook Farm, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for most items in their original condition.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing